Airbnb says it's rebuilt itself as an artificial intelligence-native company, and the gains showed up in its 2Q results. The company reports reducing concept-to-delivery time by as much as 60% on key initiatives, while shipping nearly 80% more features and improvements compared to the same period last year. AI is also reshaping customer support: nearly 45% of issues that begin with Airbnb's AI assistant now resolve without a human agent, up from the first quarter. Customer support cost per booking declined approximately 16% year-over-year, driven in part by improvements to its AI assistant.
This article was automatically created using artificial-intelligence technology and reviewed by Dow Jones Newswires editors.
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