Passengers can now receive real-time notifications on their mobile phones about baggage carousel assignments at arrival airports, inquiry procedures, and other common travel-related luggage information. On August 14, following a trial period, China Eastern Airlines launched an active baggage status push service on its app.

Travelers flying on China Eastern or Shanghai Airlines flights can now receive pushed updates on their checked baggage status at 68 domestic airports, allowing them to track baggage handling in real time. This service represents another step in the airline's digital transformation of baggage services, aiming to make the entire baggage transport process transparent and traceable.

After logging into the China Eastern app and syncing their flight information, passengers who have checked their luggage at the departure airport will receive active push notifications at two key stages: when the baggage is loaded onto the aircraft, and when it arrives with the flight. The update includes a "baggage loaded" alert, as well as the "baggage claim carousel number" and "destination baggage inquiry contact information" as the flight approaches.

The service now covers 68 domestic airports, including Shanghai Hongqiao, Shanghai Pudong, Beijing Daxing, Kunming, Nanchang, Ningbo, Xiamen, Nanjing, Qingdao, Hefei, Wuhan, Xi'an, Taiyuan, Lanzhou, and Chengdu Tianfu. By shifting from "passive inquiry" to "active notification," China Eastern has completed a digital upgrade of its baggage service model, making the entire transport process transparent and trackable.

For any special situations that may arise during baggage handling, the push notifications on the app will also include dedicated contact channels to help passengers quickly reach staff for precise and efficient assistance.