A rapid-response operation unfolded in the jurisdiction of the Dinghai Road Police Station, where officers raced against time to thwart a telecom fraud scheme targeting an elderly woman living alone. Officers Dai Ranran, Xu Zhecheng, Fu Chenjie, and auxiliary police officer Li Jiabei received an urgent directive from the anti-fraud squad and immediately sped off on electric scooters, covering two kilometers in a mere five minutes to reach the community where 70-year-old Guo resided. Upon arriving, they dashed from the entrance to her apartment, discovering her phone had been taken over remotely and her bank card password altered.
The situation began when the victim received a call from someone posing as a medical insurance bureau employee. The scammer falsely claimed she held two insurance accounts and pressured her to close one, threatening a monthly deduction of 800 yuan from her bank card if she refused. Believing the story, Guo followed instructions to add the caller on a social platform, downloaded a fraudulent app called "Yi Zheng Hui 251" via a link, and inadvertently granted screen-sharing and remote-control permissions.
With the fraudster guiding her to input sensitive banking details and intercepting SMS verification codes, the police intervention came at a critical moment. The officers immediately powered off her phone and removed the SIM card, severing the remote connection and halting further unauthorized access. However, the threat persisted as they learned the scammers had already viewed her account balance of 1.34 million yuan and modified her login credentials.
Acting without hesitation, the team rushed the elderly woman to the nearest bank branch while coordinating with staff over the phone to prepare for an emergency freeze. Once there, they swiftly processed the account suspension. A subsequent inquiry revealed that while some cash from her current account had been transferred, the fraudulent transfer of a 330,000-yuan fixed deposit had been blocked just in time. Thanks to the prompt freeze, over 1.3 million yuan in savings remained untouched.
Concluding the operation, the officers removed the malicious app from her device and provided a refresher on anti-fraud measures. Authorities urge the public to remain vigilant against callers impersonating official agencies, such as medical insurance bureaus or police, who demand app downloads or account closures. Suspicious apps obtained via unverified links may enable remote control and theft; if unusual screen behavior occurs, immediately disconnect the network, power off the device, and contact law enforcement.